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Terms & Conditions

Last Updated: 27.01.2025

Welcome to ZENUK, a brand owned and operated by Kostov Group Limited (“Company,” “we,” “our,” or “us”). By accessing or using our website, AI tools, and AI-powered CRM services (collectively, the “Services”), you agree to comply with and be bound by these Terms and Conditions (“Terms”). If you do not agree to these Terms, please do not use our Services.

1. General Information

1.1 Company Details

  • Business Name: Kostov Group Limited
  • Brand Name: ZENUK
  • Operating Address: UNIT 1507B, 15/F., EASTCORE, 398 KWUN TONG ROAD, KWUN TONG, KOWLOON, HONG KONG
  • Email: LAMAI@kostovgroup.com
  • Phone: +8618901931831

1.2 Scope of Services

ZENUK provides AI-powered software-as-a-service (SaaS) solutions, including AI tools and AI-powered CRM systems. These services are designed to enhance business productivity, streamline customer interactions, and leverage artificial intelligence to automate processes.

2. Eligibility & User Responsibilities

2.1 Eligibility

  • You must be at least 18 years old to use our Services. By using ZENUK, you confirm that you meet this age requirement.
  • If you are using the Services on behalf of a company or organization, you must have the legal authority to bind that entity to these Terms.

2.2 User Responsibilities

  • You agree to use ZENUK’s Services only for lawful purposes.
  • You must not engage in fraudulent, abusive, or illegal activities while using our platform.
  • You are responsible for ensuring the security of your login credentials and for all activity occurring under your account.

3. Account Registration & Security

3.1 Account Creation

  • To access certain features, you may be required to create an account by providing accurate and up-to-date information.
  • You must keep your account details confidential and not share them with anyone.

3.2 Security & Unauthorized Use

  • If you suspect unauthorized access to your account, notify us immediately at LAMAI@kostovgroup.com.
  • We reserve the right to suspend or terminate accounts suspected of security breaches or violations of these Terms.

4. Payment, Subscription, & Refunds

4.1 Subscription & Fees

  • Some of our Services require paid subscriptions. By subscribing, you agree to our pricing and billing terms.
  • Fees may be subject to change with prior notice to subscribers.

4.2 Payment Processing

  • Payments are processed securely through third-party payment processors.
  • You authorize us to charge your payment method for subscription fees on a recurring basis.

4.3 Refund Policy

  • No refunds are provided unless explicitly stated or required by law.
  • If you experience issues with our Services, contact LAMAI@kostovgroup.com for support.

5. Acceptable Use Policy

5.1 Prohibited Activities

You agree not to:

  • Use ZENUK’s AI tools for fraudulent, harmful, or illegal purposes.
  • Copy, reverse engineer, or attempt to extract the source code of our software.
  • Disrupt, interfere, or attempt to compromise the security of our platform.
  • Misuse the platform for unauthorized marketing or spam.

Failure to comply may result in account suspension or legal action.

6. Intellectual Property Rights

6.1 Ownership

  • All trademarks, copyrights, and proprietary materials on ZENUK are owned by Kostov Group Limited.
  • You may not reproduce, distribute, or modify any content without prior written consent.

6.2 License Grant

  • By using ZENUK, you are granted a limited, non-exclusive, non-transferable license to use the Services.
  • You do not acquire ownership rights by using our AI tools or CRM software.

7. Privacy Policy & Data Protection

7.1 Data Collection

  • We collect and store user data in accordance with our Privacy Policy.
  • Your data will not be shared with third parties except as required to provide Services or comply with the law.

7.2 Security Measures

  • We take reasonable precautions to protect user data from unauthorized access.
  • However, we cannot guarantee absolute security and advise users to protect their sensitive information.

8. Limitation of Liability & Disclaimers

8.1 No Warranty

  • ZENUK is provided on an “as is” and “as available” basis without warranties of any kind.

8.2 Limitation of Liability

  • We are not responsible for any losses or damages arising from the use of our Services.
  • Our liability is limited to the amount paid for the Services in the last 12 months.

9. Termination & Suspension

9.1 Grounds for Termination

We may suspend or terminate your access if:

  • You violate these Terms.
  • You engage in fraudulent, abusive, or illegal activity.
  • We need to comply with legal or regulatory requirements.

10. Changes to Terms

  • We may update these Terms from time to time.
  • Continued use after updates constitutes acceptance of the revised Terms.
  • If you disagree with changes, you must stop using our Services.

11. Governing Law & Dispute Resolution

  • These Terms are governed by the laws of Hong Kong.
  • Any disputes shall be resolved through negotiation, arbitration, or Hong Kong courts.

12. Contact Us

If you have any questions or concerns, contact us at:
 📧 Email: LAMAI@kostovgroup.com
 📞 Phone: +8618901931831
 🏢 Address: UNIT 1507B, 15/F., EASTCORE, 398 KWUN TONG ROAD, KWUN TONG, KOWLOON, HONG KONG

By using ZENUK, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

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